Our experienced support specialists across regions is here every hour of the day, ready to help you with account setup, transactions, on/off-ramp issues and platform integrations.
We know the crypto space moves fast and our team is built to keep pace with clear answers, quick responses and reliable guidance whenever you need it.
Have a question while trading? Need instant help verifying a transaction or resolving a deposit delay?
Just open live chat from your HeraldEX dashboard and connect directly with a support specialist. No bots or waiting, just fast, human help around the clock.
For detailed or technical queries, email us at support@heraldex.com. Whether it’s about OTC trades, liquidity options or compliance verification, our team ensures your issue gets the attention it deserves.
With deep liquidity and personalized execution, HeraldEX helps you protect your capital and maximize the value of every trade.
Prefer finding answers yourself?
Our Help Center is built for both new and professional users and is filled with step-by-step guides, FAQs and useful tips to help you get more out of our platform.
Getting started with your HeraldEX account
Using OTC and instant trade features
Managing account security
Funding and withdrawing assets
Understanding on-ramp and off-ramp flows
Troubleshooting trading and integration issues
Whether you're trading through HeraldEX Prime, executing large-volume OTC orders or connecting via our API integrations, our team is trained to support every use case.
From market execution and liquidity management to compliance and onboarding, we provide specialized assistance tailored for institutional and individual users alike.
Support teams across regions, ready when you are.
We speak your language when it comes to crypto, from tokens to trading pairs to managing liquidity.
Timely replies, clear guidance and consistent follow-ups until your issue is fully resolved.
Reach us through chat, email or our Help Centre, support that adapts to your preference.
Whether you're executing a high-volume trade, exploring new markets or just getting started, our team is here to support you at every step you take.
Got Queries? We've Got You Covered!
