Welcome to the HeraldEX Help Center! We’re here to assist you with any questions or
issues you may encounter while using our platform. Below, you'll find helpful resources
and guides to make your experience smooth and hassle-free.
How to Get Support
If you can’t find the answer you’re looking for in the FAQs, you can reach out to us
through the following support channels:
- Email Support
📧 Email: support@herald.exchange
Send us
your queries, and we’ll respond within 24–48 hours.
- Live Chat
Need quick assistance? Our live chat feature allows
you to connect with a support agent in real time. Click the chat icon at the bottom
of the screen to start.
Troubleshooting Guides
If you encounter any technical issues, these troubleshooting guides can help you solve
the problem quickly:
- I’m having trouble logging in: Make sure you're using the correct
email and password. If you’ve forgotten your password, click on the “Forgot
Password” link on the login page to reset it.
- My transaction is pending: Cryptocurrency transactions can take
time depending on network traffic. If your transaction is still pending after a long
period, contact our support team for assistance.
- I can't access my account: Ensure that your account is not locked
or suspended due to suspicious activity. Contact our support team if you believe
this is an error.
Get in Touch
If you still need assistance, don’t hesitate to contact us. Our team is here to ensure
your experience on Herald.Exchange is seamless and secure.